Shipping & Returns

SHIPPING & RETURNS

PROCESSING TIME

Rooted Lotus products are prepared in small batches with care. Please allow 7–14 business days for processing before your order ships.

Business days do not include weekends or holidays. If an item has a different processing time, it will be noted on the individual product page.

SHIPPING TIME

Once shipped, U.S. orders typically arrive within 3–7 business days, depending on the destination and carrier.

You will receive tracking information by email when your order ships.

SHIPPING RATES

Shipping rates are calculated at checkout based on your location and order.

U.S. orders of $75 or more qualify for free standard shipping.

RETURNS AND EXCHANGES

Due to the personal and hygienic nature of body-care products, we do not accept returns or exchanges.

If your order arrives damaged, incorrect, or incomplete, contact us within seven days of delivery. Please include your order number and clear photographs so we can review the issue.

LOST OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery timing may be affected by carrier delays or circumstances outside our control.

If tracking shows that your package was delivered but you cannot locate it, check with members of your household, nearby delivery areas, and neighbors before contacting the carrier.

If you still need assistance, contact us and we’ll help you determine the appropriate next step.

INCORRECT SHIPPING ADDRESSES

Please review your shipping address carefully before completing checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

QUESTIONS?

Visit our Contact page if you have questions about your order. We’ll respond as soon as we can.