FAQ

🌿 Frequently Asked Questions

1. What’s the difference between Rooted Lotus and Copper Aura?
Rooted Lotus focuses on herbal beauty and ancestral skincare. Copper Aura offers spiritual tools like incense, Florida Water, and crystal-infused products for grounding and energy work.

2. Are your products handmade?
Yes! Every product is handcrafted in small batches with love, intention, and high-vibrational ingredients.

3. Do you use artificial ingredients or fragrance oils?
No. All scents come from pure essential oils, and we prioritize natural, herbal, and skin-safe ingredients.

4. How long will it take to receive my order?
Please allow 3–5 business days for processing. Shipping typically takes 3–7 business days depending on your location.

5. Do you accept returns or exchanges?
Due to the personal nature of our products, we do not accept returns. If there's an issue with your order, please contact us within 7 days.

6. Can I use your spiritual products even if I’m new to energy work?
Absolutely. Our Copper Aura tools are beginner-friendly. We include affirmations and suggestions to help you feel confident using each item.

7. Are your products safe for sensitive skin?
Many of our Rooted Lotus items are made with gentle, herbal ingredients. Always patch test first and check the ingredient list before use.

8. How do I contact you?
You can reach us anytime via our Contact Page and we’ll get back to you as soon as possible.